Frequently Asked Questions

Everything you need to know about your WelleCo US experience.

What is your standard shipping timeframe within the US?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

What is your return policy for WelleCo US items?

We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that certain sale items may be final sale.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your delivery progress.

Do you offer international shipping outside of the United States?

Currently, the WelleCo US store focuses on domestic fulfillment. Please visit our international portals for shipping to other regions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I ensure I am choosing the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.